A travel CRM that is part of the booking, not beside it
Most CRMs are built for selling software. A travel company needs to know who asked, who booked, who paid and who came back. In Toursside the customer record lives on the order, so nothing is copied between tools.
What it does
One inbox for inquiries
Questions, trip requests and unfinished checkouts from your website, with a count of how many are waiting.
A customer card on every order
Name, contact, country and nationality, editable at any time.
Repeat guests recognised
Returning customers are matched by email or phone, so their history stays together.
Email or phone is enough
Add a customer with whichever you have; fill in the rest later.
Reviews after the trip
Send a review invite when the trip is done.
Referral codes
Happy guests get a code to share, with a reward balance tracked per customer.
How it works
- An inquiry arrives and appears in Inquiries with its source.
- Your team replies by WhatsApp, call or email from the same screen, and turns it into an order.
- After the trip, the guest is invited to review and given a referral code.
Questions
Is this a separate CRM product?
No. The CRM is part of Toursside. Customers, inquiries and follow-up sit in the same system as orders, payments and itineraries.
Can several staff work on the same customers?
Yes. Staff accounts have roles for owner, manager, sales, content and operations, and changes to an order are recorded with who made them.
Can I export my customers?
Yes. Orders and customers can be exported as CSV.
More from Toursside
See it with your own kind of trips.
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